Top-Notch Support
Neptune Systems prides itself in supporting its customers and here we will provide you with ways to get a resolution to your problem as quickly as possible. If you are needing simple instruction on how to use your cPanel to control and configure your account, there are several links to movies on the lower left that will show you how to perform various simple and more complex tasks. If you are still having a problem that you are unable to resolve, then it may be time to open a Trouble Ticket at the Neptune Helpdesk by using the links in the lower right section of this page. Upon opening a Trouble Ticket, our support staff will be notified and start working towards resolving your problem. You will be kept in constant communication of our progress via e-mail and you can check the status of a previously opened or closed Trouble Ticket with the links below.
cPanel Tutorial Movies
Click on any of the following links to view movies that show you how to use your cPanel:
Neptune Helpdesk
The Neptune Helpdesk is where you can provide us with specific information regarding a problem with your servers, desktops, applications, or web hosting. A Neptune Systems support representative will look into your problem and resolve your issue in a quick and efficient manner.
Open a New Trouble Ticket
Click here to open up a new Trouble Ticket. Our support staff monitors the Helpdesk 24/7 to make sure your issues are attended to promptly. If you are a Neptune Web Hosting client, please be sure to include your domain name in the description of your problem. You will be updated on the status of your Trouble Ticket via the e-mail address you provide, so please be sure you enter a valid e-mail address.
View an existing Trouble Ticket
Click here to view an existing Trouble Ticket. You can check the status of a currently Open Trouble Ticket, or view an older Closed Trouble Ticket for information. If you have a problem that you have experienced in the past, viewing old Trouble Tickets is a good way to remember what was done to remedy your problem.